Returns & Exchanges

At Pure, we want you to feel confident in your skincare journey, which is why we offer a 30-day window for returns on all products that don't meet your skin's unique needs. Our process is designed to be as clean and transparent as our ingredients, ensuring your satisfaction is always our top priority.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging to ensure they are protected during transit back to our facility.

3

Affix the Label

Download and print the prepaid shipping label provided via email and secure it firmly to the outside of your return package.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing